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How to make sure that Spy Phone App’s activity is not interrupted



Even if the Android devices are becoming more and more powerful having better hardware specs the manufacturers are still trying to optimize the resources allocated to apps for a low battery consumption. This is having a positive impact over the battery’s life but some Android apps might be stopped from time to time or being placed to a “hibernate” mode having allocated limited resources and limited access to Internet.

We recommend to carefully read this entire article and perform all the suggested adjustments in order to make sure that the Spy Phone App software will never be stopped or placed to “hibernate” mode. This way it will continuously collect and upload logs into your account, without interruptions. You must also ensure that there are no Task killers apps or Battery optimizations apps installed on the phone.

In general we recommend to:
I. Activate the notification
II. Disable Doze battery optimization (for all devices with Android 6.0 or a higher version)

Based on your phone model we also recommend these optimizations:
III. For Samsung devices - Disable Smart Manager optimizations
IV. For Xiaomi devices - Enable AutoStart
V. For Sony devices - Disable battery STAMINA mode
VI. For HTC devices - Disable Extreme power saving mode
VII. For Huawei devices - Activate Protected apps
VIII. For Vivo devices iManager
IX. For OPPO devices - Security centerv
X. For Asus devices - Auto-start Manager
XI. For Infinix devices - XManager Auto-Start Manager



I. Activate the notification for Spy Phone App (for all devices) VIDEO TUTORIAL


If you are activating the Notification then the Android Operating System will recognize the Spy Phone App software as an active app and will never stop or freeze its processes. So the notification is a must for all the users and the good thing is that you can hide it if you want (the processes still being active).

How to activate the notification
- Open the application via Dial Code (here is a tutorial)
- Just press on the small checkbox for activating the notification
- Select the “Accept - Next” button and Exit option



How to hide the notification
If you are thinking that the Notification is annoying then you can choose to hide it, while the processes will still be active. Basically the notification’s processes will still be there but without being displayed.

Open the phone’s Menu and go to Settings => Application Manager => select Backup (actually the Spy Phone App software) => Uncheck the “Show notifications” box => press on the OK button. From this moment the notification will not be displayed on the phone anymore but the processes will still run and the Spy Phone App’s processes will not be paused or stopped.



II. Disable Doze battery optimization (for all devices with Android 6.0 or a higher version) VIDEO TUTORIAL


This applies for ALL the Android devices which are running Android 6.0 or a higher version. So if the phone you are monitoring is running such an Operating System version we strongly recommend to disable the Doze battery optimization for Spy Phone App.

Here’s how you can do that:
- Have the device in your hands and go to Menu
- Then navigate to Settings
- Locate the Battery section and access it
- Press on the three-dots icon from the top-right hand side corner
- Select the Battery optimization option
- Now press on that small arrow icon which is pointing downward and select All apps
- Right after that scroll down and try to locate the Backup app (actually Spy Phone App)
- Press on the Backup icon and select the Don’t optimize option
- Select the Done button to confirm the changes



III. Disable Smart Manager optimizations (for Samsung devices) VIDEO TUTORIAL



The Samsung manufacturer is customizing more and more frequently their own devices, implementing a lot of things which are useful or not for the end users. One of them is the Smart Manager feature which is acting like a resource allocator system. If the monitored device is a Samsung then it’s likely to have this Smart Manager resource allocator implemented and you need to deactivate the default optimizations for Spy Phone App.

Here’s how you can do that for Android 5.x and 6.x:
- Have the device in your hands and go to Menu
- Then navigate to Settings
- Locate the Battery section and access it
- Press on the Detail button
- From that list scroll down and try to locate the Backup app (actually Spy Phone App)
- Press on the Backup icon (if you can find it) and select the “Don’t optimize“ option
- Then select the “Turned off for” option


For Android 7.x and 8.x on SAMSUNG smartphones:

- Open « Settings » - Go to « Device maintenance » - Click on « Battery »
- In the Unmonitored apps Section (bottom) Click on « Unmonitored apps »
- Click on « Add apps »
- Select «Backup» or «Spapp Monitoring» and DONE

Here are the steps for Android 8.x on Samsung smartphones:

- Go to Settings
- Click on Apps
- Select «Backup» or «Spapp Monitoring»
- Select Battery fromt he App info
- Turn ON Allow background activity option and DONE.

For Android Pie 9 on SAMSUNG phones

Starting Android Pie 9.0 there are more changes and the Battery menu is totally different.
Here are the steps to follow for Battery Settings:
- Open Settings
- Go to Device care
- Select Battery
- On the right upper corner menu icon click and will appear the Settings. Click on it
- Unswitch all the options: Notifications, Adaptive battery, Put unused apps to sleep, Auto disable unused apps and Optimize settings and DONE
NOTE: Our app, «Backup» or «Spapp Monitoring» on the device, should NOT be in the list of Sleeping apps or Disabled apps





Here are the steps to follow for Memory Settings:
- Open Settings
- Go to Device care
- Select Memory
- On the right upper corner menu icon click and will appear the Apps that aren't checked. Click on it
- Click on Add
- Search and select «Backup» and click on Add
- Confirm the selection by clickin one more time on Add and DONE





Here are the steps to follow for Security Settings:
- Open Settings
- Go to Biometrics and Security
- Click on Permission usage monitor
- Uncheck the switch for «Backup» and done.





Except the above settings, please follow the Samsung spy extra settings guide for your Samsung target device.




IV. Enable AutoStart (for Xiaomi devices) VIDEO TUTORIAL


The AutoStart feature offered by the Xiaomi manufacturer basically lets you decide what applications can run in background when they are not physically opened by the user. Our monitoring software was developed to collect data while it runs in background so is strongly recommended to activate the AutoStart feature for Spy Phone App, otherwise the logs will not be collected.

Here’s how you can do that:
- Open Security app on your phone.
- Tap on Permissions, it'll show you two options: Autostart and Permissions.
- Tap on Autostart, it'll show you list of apps with on or off toggle buttons.
- Turn on toggle of Spy Phone App, you're done!




V. Disable battery STAMINA mode (for Sony devices) VIDEO TUTORIAL


Sony implemented a power management feature called battery STAMINA mode on their own devices. This feature will practically limit the processes which are running in the background for extending the battery`s life. If STAMINA mode is activated the syncing processes will be restricted too. If you are monitoring a Sony phone please make sure that the STAMINA mode is deactivated:

Here’s how you can do that:
- Access the phone`s Menu
- Go to Settings
- Battery section
- Access the STAMINA mode menu
- Choose the Never option for deactivating the STAMINA mode


Except STAMINA setting there are other Settings to follow.

For SONY phones with Android 6.x:
1. Go to Settings -> Battery section -> ULTRA Stamina mode -> Turn OFF the Activate option
2. Go to Settings -> Battery section -> Battery optimization -> Apps or Others and Turn OFF for for «Backup» or «Spy Phone App»
3. Go to Settings -> Storage & memory section -> and Turn OFF the Smart cleaner

For SONY phones with Android 7 or upper:
1. Go to Settings -> Battery section -> and Turn OFF the Stamina mode and Ultra Stamina mode
2. Go to Settings -> Battery section -> Select battery Menu -> Battery optimization -> Apps or All others and Turn OFF for for «Backup» or «Spy Phone App»
3. Go to Settings -> Data usage section -> 3.1. Data saver -> Unrestricted data access -> and Turn ON for «Backup» or «Spy Phone App»
3.2. Wi-Fi data usage -> select «Backup» or «Spy Phone App» -> App data usage -> and Turn ON the Background data & Unrestricted data usage
3.3. Cellular data usage -> select «Backup» or «Spy Phone App» -> App data usage -> and Turn ON the Background data option.

VI. Disable Extreme power saving mode (for HTC devices) VIDEO TUTORIAL


The HTC phones have mid-size batteries which will discharge quite fast. But the manufacturer tried to compensate the battery size with a power management tool, called Extreme power saving mode. If this feature is activated then the background activity will be restricted drastically, some apps being stopped or closed. Disable those optimizations for making sure that our application will collect the logs and upload them on your account on a regular basis.

Here’s how you can do that:
- From the Home screen tap on the Menu icon
- Then navigate to Settings
- Tap on Power option
- Press on the Extreme power saving mode switch and make sure that extreme power saving mode is off.




VII. Activate Protected apps (for Huawei and Honor devices) VIDEO TUTORIAL


The Huawei and Honor devices have a built-in setting called Protected Apps that is whitelisting certain 3rd party apps to run in background or after turning off the screen. By activating the Protected app feature for Spy Phone App you will make sure that the syncing process will not be stopped or paused and all the logs will be uploaded on your account without interruptions.

Here’s how you can do that for Android 6.x:
- From the Home screen navigate to Settings
- Access the Advanced Settings section
- Press on Battery Manager
- Access the Protected apps section
- Activate the app protection for Spy Phone App by pressing on the switch from the right side




Setup guide for Huawei/Honor devices with Android 7.x:
- Go to Settings
- Apps
- Select our application « Backup »
- Sear for Battery and click on it
- Search for Power-intensive prompt & Close after screen locked and Turn OFF

Setup guide for Huawei/Honor devices with Android 8.x:
- Go to Settings
- Search and click on Apps & notifications
- Click on Apps
- Search for our application « Backup»
- Select Battery option
- Search for Power-intensive prompt and Turn OFF
- In the same Battery menu search for Launch -> go to Manage automatically and Turn OFF. After it click on OK in order to save the new settings.

Setup guide for Huawei/Honor devices with Android9.x:
- Go to Settings
- Search for Apps and click on it
- Click on Apps
- Search and click on our application « Backup »
- Search Power usage details an click on it
- Select Power consumption alert and Turn OFF
- Also select App launch -> go to Manage automatically and Turn OFF. After it click OK in order to save the new settings.

We strongly recommend to follow as well the Huawei/Honor spy extra settings guide for your target device.



VIII. iManager (for Vivo devices) VIDEO TUTORIAL


iManager solution implemented on Vivo devices is a built-in resource manager, acting like a phone cleaner, data monitor, application and phone manager. iManager tries by default to eliminate or restrict unwanted apps but its filter might not be as accurate as it should. Therefore, you will need to access the Autostart manager and Authority manager sections from the iManager console and allow Spy Phone App to collect and send data while it runs in background.

Here’s how you can do that:
- Open the Vivo iManager application
- Go to App manager section and
1. Navigate to Autostart manager and activate the trigger for Spy Phone App for allowing it to run in background
2. Navigate to Authority manager, select Trust This app section and activate the trigger for Spy Phone App



For VIVO devices starting Android 7:
- Open the Settings
- Go to Battery section
- Navigate to High background power consumption
- Activate the trigger for Spy Phone App

Except these settings we also recommend to follow the next article specific for VIVO phones with Android 6 and upper extra settings in order to be sure Spy Phone App is working fine.


IX. Security center (for OPPO devices) VIDEO TUTORIAL


The Security Center tool is trying to enhance the performance of the OPPO devices by analyzing the installed apps, clean the unnecessary files and control the background activity for reducing the CPU, Battery and RAM usage. However, the drawback is that the "Data Saving" tool which was developed for power saving and anti-interference actually influences the processes of the 3rd party apps that run on background, drastically stopping or killing them.

If you are monitoring an OPPO device please make sure that the Data Saving tool is activated and you have granted the access for Spy Phone App to run in background.

Here’s how you can do that:
- Open the phone's Menu
- Go to Settings
- Navigate to Security settings
- Press on Data saving
- Make sure that the Data Saving trigger is activated
- Press on Add apps that run in the background button
- Select the Spy Phone App software
- Press on the OK button


Other settings for Android 6 on OPPO devices:

Open «Settings» => «Battery» => «Energy saver»
Select «Backup» or «Spapp Monitoring» and DISABLE «Freeze when in background» and «Automatically optimize when an abnormality is detected» => DONE
Starting Android 7.x:

Open «Settings» => «Battery» => «Energy saver»
Select «Backup» or «Spapp Monitoring» and DISABLE «Background freeze», «Abnormal apps optimization» and «Doze» => DONE

After the battery settings are done, please follow the OPPO spy extra settings guide




X. Auto-start Manager (for Asus devices) VIDEO TUTORIAL


The Auto-start Manager tool is a pre-installed application offered by Asus on their devices, allowing you to control the auto-start of the 3rd party apps or even the preloaded ones, for saving the memory. The Auto-start feature basically controls the apps and let them run in background or not. Since the Spy Phone App tool is collecting the logs while it runs in background then you must whitelist it in the Auto-start panel.

Here’s how you can do that:
- Open the Asus Auto-start Manager tool from the phone`s menu
- Search for Spy Phone App and switch on the trigger for whitelisting it




XI. XManager Auto-Start Manager (for Infinix devices) VIDEO TUTORIAL


The XManager tool installed on Infinix devices is pretty similar with the one offered by Vivo (iManager) which was described a few rows above. It is having almost the same interface, options and functionality, allowing you to manage the permissions and the background activity of the 3rd party apps. Like for iManager, you will need to access the XManager and grant the auto-start access for Spy Phone App to run in background.

Here’s how you can do that for Infinix devices with Android 5.x, 6.x, 7.x:
- Open the phone's Menu
- Select the XManager application
- Press on the Auto-start manager
- Switch on the trigger for Spy Phone App for allowing it to run properly

and

- Open the phone's Menu
- Select the XPower application
- Press on the Advanced settings - Select the Power off screen and sleep - Enable it for Spy Phone App.

Here’s the guide for Infinix with Android 8.x:
- Open the phone's Phone Master
- Select the Toolbox application
- Press on the Auto-start management - Enable it for Spy Phone App.

and

- Open the phone's Phone Master
- Select the Me section - Select Settings
- Press on the Protected app - Enable it for Spy Phone App.




If you need further assistance in regards to above mentioned optimizations please contact our support team and we will try to provide you with more details as soon as possible.