Spy Phone App for:



Spy Phone App contact

For any issue you encounter with Spy phone app, please don't hesitate to contact us. We will respond as soon as possible. We offer support only in English.

Possible questions:


All you need to do is to install a new copy of the application on the phone that you want to track. Please use the same email and password when you register it (like you did when you installed the application for the first time) and it will be available on your account.
To remove a phone from your account, please log on our website and go to Account > Deleting tab > Delete Phone.
It`s easy! Just visit the Password Recovery page and follow the intructions.
You can find more information at the following page Password reset
If you have difficulties don`t hesitate to contact us.
To change your email address, please log on our website with your current email address and password, go to Account > Email Change and type your new email address. After that click on the "Change email" button.
To delete your account, please log on our website with your email and password, go to Account > Deleting tab > Delete account.
Just follow 4 simple steps:
1. Enable "Allow installation of non-Market application" on the target phone
(go to phone Settings => Security => Applications => Unknown sources )
2. Download the latest Spy Phone App version from our website on the target phone
3. Install it
4. Register your account
For more details visit the Spy Phone App guide page
You can`t install Spy Phone App remotely. You must have physical possession of the smartphone in order to install the application.
The logs from the target phone are stored on a server that you can REMOTELY access through internet.
Please check the Terms of Service.
To uninstall the application go to Phone Settings > Applications > Manage applications > Spy Phone App* > Uninstall.
*The application`s name may vary depending on the version/source
There are 2 options:
- Uninstall the current Spy Phone App version and install a Custom install (Custom install = without notification on the notification bar and no icon present in the phones menu)
-Hide the notification*
Go to> Phone Settings > Application Manager > Spy Phone App > Uncheck the "Show notifications" box > OK More info at Spy Phone App hide notification
*Only if your phone runs Android 4.1.2 or a newer version
You can try our new version with the recording feature(only for Android) to make sure that everything is fine. You will be able to listen the first three conversations. After the trial period, you will have to make a payment in order to have access to the logs.
Up to Whatsapp 2.11.186 we have successfully managed to get the Whatsapp messages without having ROOT access on your phone.
The good news is that we have found a new method to get Whatsapp messages even for the latest version of Whatsapp.
It has been tested and works perfectly.
To complete this process you will need to connect the phone to your computer and run a script on your PC.
We have already published an article on our website
Track Whatsapp
At this time to record messages in Facebook, Viber, Line and Skype the target phone must have ROOT access. Without root access our application can't access files generated by Facebook, Viber or Skype.
You can read about rooting your phone in general here Spy Phone App Root
GPS tries to get a location in 60 sec. Internet connection is not mandatory but is strongly recommended.
The GPS log accuracy is represented by the phone's GPS accuracy. In order for the log to be accurate, please make sure the GPS receiver is Enabled (from the Phone Settings), the Internet is turned ON, and the tracked phone is NOT in a building or tunnel.
Just log on our website using your mobile phone/tablet/laptop or PC with your email and password.
To delete your logs, please log on our website, go to Account > Deleting tab > Delete logs.
All the selected phone logs will be deleted from your account.
Our prices are as follows (for basic subscription*):

One month - $10.00 or 8.77 Euros
Three months - $20.00 or 17.55 Euros
Six months - $30.00 or 26.32 Euros
One year - $40.00 or 35.09 Euros
(Basic subscription = SMS, MMS, Phone, GPS, Ring, Power, Browser, Pictures, Contacts, Calendar, Facebook, Whatsapp, Viber, Kik, Tango and Skype logs)
For call recording feature you will need to pay another 10$ for one month.
To make a payment you must log on our Spy Phone App site.
After that on the left side you have the option to Make Payment. Then select the validity period and the phone/phones for which you want to make the payment, select Call recording feature (if you want it) and press on the Proceed to checkout button.
In the next page you can select the currency and the payment method (you can choose between Paypal or Braintree).
Normally your payment should be automatically validated. If you have made a payment but it has not been validated please contact us.
Please specify:
- the email address with which you made the payment
- the payment system used (PayPal or Braintree)
- Transaction Id
We collaborate with two of the largest payment systems used globally: PayPal and Braintree. They offer safety, reliability and quality services.
Unfortunately not. But you can try to add cash to your PayPal account. For more information please read the following article Add cash
At this moment we can only record the activity of the default browser, Chrome and S-Browser (default Samsung Galaxy S5 browser). If the user opens another browser like Mozilla or Dolphin you will not be able to view the browser history. If the user opens the default browser BUT browses the Internet in a private window (incognito mode), then our application won't be able to track that, as this mode leaves no traces on the phone.
Our application is not a virus. It is an application for parental control. You get that false notification because some antivirus consider such applications as "unwanted", installed by other people on your phone without your consent.
In order to function normally, please add our application to the exceptions list.
For now you can use our iOS application only for a jailbreak devices.
Our application records the new contacts added after you have installed it. It should be noted that you will be able to see the contact name and id for every sms/mms or phone log. Starting with spy Phone App v7.0 you can create a list with all your contacts. All you need to do is to send an SMS command. For more details read the following article - SMS commands
Starting with Spy Phone App v7.0 you can enable the Administrator Rights by dialing a code (#123456#). Please read the following article Device Administrator Rights
If you have installed Spy Phone App v7.0 and you want to reopen the application then dial #12345678# and then press on the Call button.
It's possible that the sms commands were not processed by the application or your phone runs Android 4.4 KitKat or 5.1 Lollipop. It will take a while until you can use these commands. Please read the following article Customize SMS commands
Check that the sent SMS are identical* to the customized SMS commands set by you.
- Pay attention to uppercase/lowercase. If you do not follow this rule then the command will not be processed
- Pay attention to words spacing (do not leave any unnecessary blank space)
- Enter the exact content of the messages and do not include other extra signs or symbols
The settings are synchronized automatically after about 12 hours. For a faster synchronization you can try to reopen Spy Phone App or to restart (turn off and on) the target phone while the internet connection is ON.
In order to be able to record surrounding you will need to have an active subscription including call recording and surroundings. Also make sure that the target phone runs v7.0 of Spy Phone App. If you are on the trial period or your subscription doesn't include this feature then you will not be able to listen to surroundings.
Record surroundings tutorial.
For surroundings we use a different codec to ensure a better quality for the sounds recorded by the microphone. That codec is AMR_WB (different from call recording codec - AMR_NB). You can open the file using VLC player VLC
By default the surroundings will be registered for 10 minutes starting from the moment you send the SMS command. However, this value can be changed to 5 or 15 minutes. Please log on your account, go to Account, Remote settings, Record audio time (set the value) and Save the settings.